CRTC Accessibility Policy

Table of Contents

1. Our Accessibility Plan
2. General
3. Consultations
4. Key Areas
   1. Employment
   2. The built environment
   3. Information and communication technologies
   4. Communication, other than ICT
   5. The procurement of goods, services and facilities
   6. The design and delivery of programs and services
   7. Transportation
5. Conclusion
6. Progress Report

1. Our Accessibility Plan

Created in consultation with persons with disabilities, Dejero’s Accessibility Plan outlines the steps we plan to take to identify, remove and prevent barriers to accessibility in accordance with the requirements of the Accessible Canada Act (ACA) and the Accessible Canada Regulations.

2. General

Dejero welcomes feedback regarding the way in which the company provides services to persons with disabilities. Dejero will ensure that our process for receiving and responding to feedback is acceptable to persons with disabilities by providing or arranging for the provision of accessible formats and communication support, upon request.

Our Accessibility Plan and a description of our accessibility feedback process are available in the following alternate formats: PDF, print, or other agreed-upon formats.

You can contact us to provide accessibility feedback (including feedback on this plan) or request an alternate format of our Accessibility Plan or description of our feedback process.

People and Culture Team
410 Albert St #200,
Waterloo, ON N2L 3V3
Phone: 519-772-4824
Email: people@dejero.com

Feedback received, with the exception of anonymous feedback, will be acknowledged by Dejero’s People and Culture team within five (5) business days of receipt.

Individuals wishing to provide anonymous feedback may do so, using this form.

Privacy is of paramount importance to us, and we are committed to safeguarding the personal information processed at Dejero. All personal information and personally identifying details shared with any member of Dejero will be treated with the highest level of confidentiality. Personal information will only be shared, when deemed necessary, after consent has been received from the individual whom the personal details belong.

Accessibility statement

Driven by its vision of reliable connectivity anywhere, Dejero delivers real-time video and networking solutions that provide resilient, uninterrupted internet connectivity for critical communications. Powered by intelligent network aggregation technology, Dejero combines diverse telecommunication networks including 4G/5G cellular, GEO/MEO/LEO satellite, and fixed broadband, to create a software-defined ‘network of networks’ managed in the cloud. The result is enhanced reliability, expanded coverage, and greater bandwidth for its global customers. Founded in 2008, privately-held Dejero is headquartered in Waterloo, Ontario, Canada.

Dejero is committed to providing a barrier-free environment for people with disabilities and treating all stakeholders, including our clients/customers, employees, job applicants, suppliers, the public and any visitors who may enter our premises, access our information or use our services, in a way that allows them to maintain their dignity and independence. We believe in equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner, and we will do so by preventing and removing barriers to accessibility and ensuring we are meeting legislative accessibility requirements.

3. Consultations

Dejero is committed to listening and learning from employees, clients/customers and others who access our products to understand the types of barriers they may face. We will use the insights gained from these conversations when developing and amending our Accessibility Plan.

Our consultative approach consisted of surveying our employees to better understand their own accessibility needs and applying that feedback, using industry insights such as best practices and data to inform our understandings and decisions and finally, partnering with a consultant to guide our work.

4. Key Areas described under Section 5 of the ACA

Employment

Dejero is committed to fair and accessible employment practice and has taken the following steps to accommodate people with disabilities during the recruitment process, as well as current employees:

• Specify that accommodations are available for applicants with disabilities during the recruitment and interview process.
• Implement necessary changes to the work environment for employees of Dejero.
• Inform employees of policies in place to support employees with disabilities.
• Provide accessible formats and communication accommodations for employees, upon request.
• Provide individualized workplace emergency response information to employees who have a disability.
• Develop individual accommodation plans and return-to-work policies for employees that have been absent due to a disability by following up with employees that are in the process of returning to work to see what accommodations can be made for them.
• Accommodate employees during performance management, career development and redeployment processes.

The built environment

Dejero is committed to ensuring that people using our offices and buildings have barrier-free access to our spaces.

• Service animals: service animals are allowed on our premises that are open to the public.
• Support persons: any person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
• Notice of Temporary Disruption: Dejero will provide notice in the event of a planned or unexpected disruption in the facilities or accessible services usually used by people with disabilities to access Dejero’s goods or services. Although Dejero cannot provide the same guarantee in emergency temporary disruption situations, every reasonable effort will be made to give adequate notice.
• Access to Elevators: Dejero’s headquarter office, has both an upper and lower unit and as such has an elevator located outside of the upper unit to ensure accessibility.
• Noise Reduction: Dejero has implemented noise reduction technologies in the office and also offers noise reducing equipment for all employees upon request.
• Office Layout: The Dejero office floor plan has been designed with wider hallways, customizable desk and table heights, adjustable visitor and customer sign-in, motion- activated lighting, signage and wayfinding supports. Additionally, accessible parking can be found in our parking lot.
• Accessible Emergency Evacuation Routes: Dejero’s emergency evacuation routes have been designed to ensure all are accessible, with widened paths and walkways and emergency lighting.

Information and communication technologies (ICT)

• Telephone Services: Dejero is committed to providing fully accessible telephone services including access to appropriate assistive technologies. We will train employees to communicate over the telephone in clear and plain language and to speak clearly and slowly. We will make our employees familiar with telephone technologies intended for people with disabilities.
• Website accessibility: Internal and external websites are developed to be easy to navigate with the latest updated information available for our employees and customers.
• Product user interfaces: All of our products may be operated and configured through our web-based portal. The portal is designed to be easy to navigate and can leverage all of the accessibility features available in the web browser or operating system on the user’s mobile device or laptop.
• Assistive Devices: Dejero welcomes persons with disabilities to use assistive devices to obtain, use, or benefit from our services. We will ensure that our employees are trained in the use of the various assistive devices that may be used by our customers with disabilities while accessing our goods and services.

Communication, other than ICT

• Dejero’s website, digital properties and marketing/advertising materials meet AODA accessibility standards and WCAG success criteria.
• We meet all of our customers’ communication needs and requirements and provide accommodations as requested and as required by SLAs, master service agreements and ad-hoc requests.This includes, but is not limited to, being able to provide bills, invoices, contracts, etc., in accessible formats.

The procurement of goods, services and facilities

Dejero is committed to ensuring our procurement practices are barrier-free. When interacting with new and existing suppliers, we communicate our accessibility expectations and requirements.

The design and delivery of programs and services

• All support staff are trained in the awareness of accessibility requirements and are able to respond appropriately to these customer needs.
• Sales leadership team awareness and training in meeting our customers / partners accessibility needs and requests.
• Dejero is committed to accessibility design for the delivery of programs and services. This is achieved through staff training and awareness of the various standards and feedback from stakeholder groups and industry experts.

Transportation

Transportation does not apply to Dejero’s current operations.

5. Conclusion

Dejero is committed to supporting and improving accessibility for clients/customers, employees, job applicants, suppliers, the public and any visitors who may enter our premises, access our information or use our services, in a way that allows them to maintain their dignity and independence. We are committed to continually examining our practices and operations to address barriers by listening to the feedback of people who have disabilities.

View our CRTC Accessibility Policy Progress Report. Copies of the CRTC Accessibility Policy Progress Report are also available in alternate formats, upon request.